This is one of my most read posts. Please feel free to post comments about your reasons for checking out Stroger and what your experience was like. If you know of any other medical resources, please list them too to help other readers.
Yesterday (Monday: Day 1) we arrived Stroger Hospital’s Fantus Outpatient Clinic at 6:30am. There were already 40 people in line ahead of us. The ones first in line said they’d gotten there between 5am and 5:30am. Since my husband was told over the phone by someone at the clinic that the first 85 people would be taken, we figured we were safe, especially since someone in line said that not everyone was there seeking medical services.
The doors opened soon after 7am and people rushed in. We first ended up in the wrong group (it was by the pharmacy) and then went down the hall where the people seeking medical services were waiting. We got in line, where there were 20 people before us. We told the nurses what we were there for (“psychiatric medication management”) and that it was our first time there so we still needed to be granted “limit of liability insurance.”
After being chided for coming up two at a time, we sat down, and the day-long wait began.
I tried estimating how long it would take for us to be called based on when people in line near us were taken. This proved to be horribly inaccurate. Because we needed psychiatric medication, we were given a different designation and had to wait for the appropriate person to become available. This is fair. However, no one told us when that person would be available even though it seemed to be clear from the get-go that it wouldn’t be until after 1pm. This resulted in us sitting in the waiting area for 11 hours watching other people get taken before us and not knowing why. All the more irritating was the fact that they could have told us we wouldn’t be seen until the afternoon and so we could have had lunch or at least gone outside instead of trying to stay semi-alert for hours on end listening for our names to be yelled out.
It also turned out that there was no set cut off time or number for being called. This changes daily. The basic idea seemed to be that if you got in close to 7am, you’d probably get seen that day. In the end, I’m not sure what time they stopped formally admitting people or how many people got to be seen. All I know is a guy who was number 3 in line (he seemed to have shown up by 5:30am) was out by 8:30am and a woman who came in at 10am got out at the same time as I did (close to 7pm). Perhaps there is no rhyme or reason to it.
As far as we could tell, the overall process was this:
- stand in line for the nurse (stations 1 or 2 in the center of the room)
- sit down and wait for your name to be called
- go to a numbered triage booth, get your temperature and blood pressure taken
- sit down and wait for your name to be called
- possibly be selected for a rapid HIV test (it seemed to be only males that were selected)
- sit down and wait for your name to be called
- go to a lettered registration booth – sign some stuff, get a “limit of liability” card (everyone is supposed to get one, make sure they give it to you)
- sit down and wait for your name to be called
- see someone about results for rapid HIV test
- sit down and wait for your name to be called (this part is the longest waiting time)
- go through a RED or GREEN door to see a medical doctor: it’s like a regular doctor’s visit, you can say what you’d like the doctor to help you with, get a blood draw for it to be tested, get prescriptions written out
- if you get blood drawn, you go somewhere else in the building: we didn’t get this done because we didn’t see the financial services people yet and couldn’t be sure if we would get rejected for limit of liability insurance and get billed for the blood draw and blood tests
- if you need additional specialty services: the doctor orders them for you, you get it done, then come back and see the doctor (this is a guess based on talking to people who were waiting)
- if you need psychiatric medication: sit down and wait for your name to be called
- go through a RED or GREEN door to see a Physician’s Assistant (a student) who is doing a psychiatric rotation: answer questions about your medications (again) and your psychiatric history. Note: as a student, they cannot help you with anything as they don’t have the training or authority.
- sit down and wait for your name to be called
- go through a RED or GREEN door to see the same Physician’s Assistant (a student) and a Psychologist (who also works in other areas of the hospital and came in when he had time): answer questions about your medications (in more detail) and your psychiatric history (in more detail). If you want your medications adjusted, he calls the Psychiatrist (who’s in another room and doesn’t seem to see most of the psychiatric patients) and gives them a summary of what your psychiatric history is. The Psychiatrist tells the Psychologist what medications to change. The Psychologist writes the prescriptions and has the Psychiatrist sign off on them.
- sit down and wait for your name to be called
- stand in line at the booth where you first stood when you came in: get discharge papers, your next appointment (if there is one), and any orders for medications
- if you get prescriptions: go to the pharmacy down the hall and get them filled; regardless of the number of medications, the fee won’t be more than $10 (multiple people told us this, so we hope that this information is accurate)
- if you have no prescriptions and it’s your first visit: go to the financial office to see if you qualify for limit of liability insurance (what happens if you get rejected, no one knew)
- if you have no prescriptions and you already have the limit of liability insurance: I don’t know what you do, perhaps you can finally go home
For us, we were there for so long that the pharmacy was already closed. Our plan was to drop off the prescriptions and then go to the financial services office so we would have to wait (hopefully) less for the pharmacy.
Instead, we decided we’d come back another day to take care of both. It’s good that we did this as when my husband called financial services today (Tuesday) he was told that we needed to see the unemployment office (not in the medical complex) first to show that we weren’t receiving unemployment.
So, now the plan for tomorrow (Wednesday: Day 2) is to go to the unemployment office near us, go to Stroger, drop off the prescriptions at the pharmacy, go to the financial services office, and after that’s done (and hopefully after all this we’ll be approved and not be getting a bill we can’t afford), pick up our medications and leave.
Wish us luck!
Posted by EtD
Posted by EtD
Posted by EtD